Refunds
14 days to change your mind.
Effective November 13, 2026
- Within 14 days of paying, ask for a refund from your account. You get 95% back.
- The other 5% covers the payment fees we cannot get back.
- A refund is possible once per customer. A later purchase cannot be refunded, and SORT tells you before you pay.
How to ask
Sign in, open Settings and choose Request a refund. You see the exact amount before you confirm. Your yearly plan ends at once and SORT returns to its trial limits.
How much
You get 95% of what you paid, VAT included. Example: for 31,50 € you get 29,93 € back. Payment providers keep their fee when a payment is refunded; the 5% covers it.
Once per customer
Refunds are for trying SORT, not for paying and refunding every year. After one refund, a new purchase has no refund window. Before you pay again, SORT shows a message so you know.
Deleting your account
In Settings, choosing Delete my account starts a 7-day countdown; you can press Keep my account until then. If you paid less than 14 days ago and were never refunded, the refund is included automatically.
How long it takes
Payments are handled by Stripe. A refund usually reaches your card or account within 5 to 10 working days, depending on your bank.
Your legal rights
SORT unlocks right after payment. At checkout you agree that it starts immediately and that you therefore lose the legal 14-day right of withdrawal for digital content. This refund policy is offered in addition, on the terms above. Where the law gives you more, the law applies.